UK Government Job, 550 Vacancies | HMRC compliance caseworker
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About the job HMRC compliance caseworker
HM Revenue and Customs
Apply before 2:00 pm on Monday 30th September 2024
HM Revenue and Customs
Apply before 2:00 pm on Monday 30th September 2024
Overview of the job
Are you trying to find a job that will actually help you advance your career over the long term?
Do you wish to work in a workplace where each day is unique?
Are you able to adjust information to suit various audiences and have an eye for detail?
If yes, you might be interested in a career as a Compliance Caseworker!
As the UK’s Tax Authority, HMRC’s mission is to make it simple for clients to pay their taxes correctly and difficult for anybody to flout or violate the law. In order to ensure that individuals and corporations pay the appropriate taxes and take appropriate action when there is a chance that they won’t, the Customer Compliance Group (CCG) is essential. Its public services, as well as the construction of public buildings and roads, hospitals, schools, and other facilities, are all supported by the tax revenue they receive.
Operating out of several regional centres, HMRC offers secure, contemporary, and welcoming workspaces that foster better working practices, positive teamwork, and an environment where everyone is respected. They can all work differently and more intelligently thanks to new flexible workspaces and enhanced technologies.
The places they are hiring for Compliance Caseworker training are indicated above; after submitting your application, you will be prompted to choose which location is your preference. They are unable to take into account free text responses, so please make sure you choose from the selection.
HMRC is looking for outstanding individuals to join our committed team and train as Compliance Caseworkers. By looking into possible instances of non-compliance, you will play a critical role in maintaining the integrity of the UK tax system. Your ability to analyse data and communicate clearly both in writing and verbally will be crucial for gathering and analysing a lot of evidence and effectively presenting conclusions.
Your duties as a Compliance Caseworker will include going over financial data, looking for anomalies, and collaborating closely with taxpayers to find solutions. Making defensible conclusions and comprehending complicated data will require your numerical skills. This demanding yet fulfilling role provides the chance to support HMRC’s objective of collecting overdue taxes and promoting an equitable and effective tax system.
At HMRC, discover a career that’s all yours.
Location
Job description
Your job as a Compliance Caseworker is vital to HMRC; you are in charge of making sure tax laws are followed and looking for possible non-compliance. A sharp eye for detail, great analytical abilities, familiarity with pertinent tax law, and the capacity to effectively communicate complicated information are all prerequisites for this role. Working directly with taxpayers, you will conduct fair and impartial case investigations, evidence collection, and resolution facilitation.
Once you’ve completed your training you will be assigned to one of our tax specialisms and, although there are distinctions, the main tasks of each function include:
- Applying your knowledge of tax laws to financial transactions by going over financial records, tax returns, and other pertinent papers to look for any irregularities or areas of concern.
- Carrying out exhaustive investigations into alleged instances of non-compliance, obtaining proof and doing data analysis to ascertain the best line of action.
- Communicating facts, elucidating problems, and assisting in resolutions with taxpayers, their representatives, and other interested parties.
- Resolving conflicts amicably, legally, and in accordance with the Compliance Professional Standards and Customer Charter of HMRC
- Writing in-depth reports that include conclusions, suggestions, and supporting data.
- Keeping case files current and accurate while making sure you follow HMRC guidelines.
- Working together with coworkers and cross-functional teams to guarantee that best practices and tax laws are applied consistently.
- Taking part in continuing education and professional development programs to stay up to date on modifications to tax legislation and compliance guidelines.
This is a multifaceted profession that combines desk-based research with on-site visits to taxpayers’ properties. This could apply to any location where a business is located, including offices, warehouses, bars, banks, and authorised gaming establishments. In some circumstances, you might have to spend the night away.
Working conditions
We use a hybrid working model at HMRC. This implies you can spend up to 40% of your time working from home. For the remainder of your stay, you must report to an HMRC office. Instead of precise hours and minutes, working time is calculated in days at HMRC.
Our Compliance Caseworkers are available from Monday through Saturday from 7 a.m. to 8 p.m., and during these hours, you may work up to 37 hours per week.
Training
To become a certified compliance caseworker, successful candidates must finish the HMRC Civil Compliance Foundation Learning (CCFL). This rigorous yet rewarding training program will provide you the information, expertise, and experience you need to be a successful compliance caseworker. The cohort group that the trainees are assigned to will begin on the same day. The entire training program lasts for eighteen months.
- The first three months (12 weeks) are spent in the Central Training Unit (CTU) as a cohort group to finish your indoctrination and provide you an overview of the compliance caseworker position. For the first 12 weeks of the program, you will need to work full-time, spanning a hybrid workweek where you must spend at least 60% of your time in the office, as you will be functioning as a training group.
- You will spend an additional six months in the CTU after the induction phase to finish stage 2 of your training, which entails creating, honing, and applying the fundamental skills needed to be a compliance caseworker.
- You will be assigned to a business area after completing stages 1 and 2 of your training satisfactorily. The next nine months of your training will be spent working on a particular tax regime, which will further enhance your technical abilities and knowledge.
Advantages : HMRC compliance caseworker
In addition to your £28,341 pay, HM Revenue and Customs makes an additional £8,210 contribution to your Civil Service Defined Benefit Pension plan membership. Learn about the advantages of a civil service pension.
You may manage your work and personal obligations with HMRC’s Flexible and Hybrid Working rules. Applications from people who require a more flexible schedule are encouraged, and we will evaluate requests as they are made, keeping in mind our operational and customer service requirements.
HMRC provide a substantial leave benefit that starts at 25 days and rises by one day for each year of eligible service, up to a total of 30 days.
- Pension – We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
See Thinking about entering the Civil Service for more information about benefits from HMRC and what it’s actually like to work for the agency. You can also hear from our insiders about HMRC.
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Job grade : Â HMRC compliance caseworker
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Things you need to know
Selection process details
To help you prepare, below is a rundown of what to expect during the selection process:
- Full Application form
- Caseworker skills test
- Civil Service Situational Judgement Test
- Civil Service Numerical Test
- Pre-recorded video interview
- Virtual In-tray exercise
After submission of your full application you will be invited to complete a number of tests.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 30th September 2024 14.00pm. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
Please ensure that any technical issues with the test are reported – with supporting evidence – prior to 8.00am on 30/09/24. Â There will be no extension to the deadline for completing the test.
If you successfully pass the tests, you will later be invited to complete a video interview. Details regarding the interview will be sent to candidates who pass their tests on a date to be confirmed once this advert has closed.
If you successfully pass your interview, you will then be invited to complete a virtual In-tray exercise. Details regarding the In-tray exercise will be sent to candidates who pass their interview.
Please note, you must pass both the interview and the following In-tray exercise to meet the criteria for this post. All successful candidates will be placed on a merit list from which offers will be made. Merit lists will be created for each location advertised within the vacancy. If you are successful at both interview and In-tray assessment, you will be placed on the merit list for the location you select as your first choice only. Appointments from each merit list will be made in strict merit order.
We reserve the right to raise the score required at any stage of the process to manage numbers.
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: ubsrecruitmentexcellence@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – 368086 & vacancy closing date 30th September 2024’
To check that you are eligible to apply for this role, Please review the eligibility information before submitting your application .
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex*offenders Policy.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- Nationals of the Republic of Ireland
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Apply and further information
Contact point for applicants
Job contact :
- Name :Volume Recruitment Team
- Email :compliancegrouprecruitmentqueries@hmrc.gov.uk
Recruitment team
- Email :ubsrecruitmentexcellence@hmrc.gov.uk
Further information
Apply Now
Source: UK GOVT. Website
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