Athena Dental Laboratory Limited
Find UK visa-sponsored positions for IT User Support Technicians. Explore opportunities and kickstart your tech career in the UK.
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IT User Support Technicians with UK Visa sponsorship
To assume accountability for providing internal and external users of IT systems and applications with technical support, counsel, and direction. Additionally, when end customers encounter problems with network, software, or hardware, User Support Technicians offer second and third line technical support. By guaranteeing the prompt resolution of issues and providing advice on the efficient use of IT resources, they play a crucial part in preserving user happiness. This assistance can be given remotely, via phone, email, in-person, or through other means of communication. These positions are crucial to guaranteeing that IT services are used and run efficiently inside a company.
Principal Duties and Assignments:
- Offers IT users technical assistance
- Gives consumers advice on how to fix issues with both software and hardware.
- Installs and updates operating systems, cables, hardware, and/or relevant software.
- Makes it easier for users to access systems
- Directs more difficult or unsolvable issues to the proper IT specialists
- Examine potential fixes in technical manuals, user manuals, and other publications.
- Keeps a record of all calls received, work completed, actions performed, and issues found.
- Reports on frequently asked questions to identify underlying issues.
- As part of transformation activities, technical solutions were developed to suit business objectives while guaranteeing a smooth interface with current systems.
- Respond to support requests in person, over the phone, over email, or through remote technologies.
- Identify and fix technical software and hardware problems.
- Give users direction and instruction on system features and recommended practices.
- Install, set up, and troubleshoot printers, mobile devices, laptops, and desktop computers.
- Assist with corporate applications and resolve software problems.
- When required, escalate unsolved issues to the appropriate teams or outside vendors.
- Keep thorough records of user interactions, incidents, and remedies.
- Assure adherence to security protocols and IT policies.
- Support the upkeep of system records and asset inventories.
Essential competencies needed: –
- Microsoft Suite 365
- Software and Hardware Troubleshooting
- Networking of Computers
- Exchange Online by Microsoft
- Windows Server Active Directory 2012, 2016, 2019, & 2022
- Mac OS X
- VoIP Telephone
- Windows OS
- Intune & Azure AD
- Mimecast
- AirWatch Server (MDM)
- Hyper-V and VMware Management
- Internet Safety
- Management of Datacenters.
Type of Work: Contract, Full-Time
A bachelor’s degree in computer science or computer technology is the minimum educational requirement.
Types of Jobs: Fixed-term contracts and full-time
Schedule:
From Monday through Friday
37.5 hours a week of work
Workplace: Hybrid Support, Northampton, NN1 3EZ
Types of Jobs: Fixed-term contracts, full-time
Salary range: £38,000.00 to £42,000.00 year
Benefits
- Parking is free.
- Parking on-site
- UK visa sponsorship
Deadline to apply: July 1, 2025
Date of anticipated start: 02/07/2025
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To apply for this job please visit uk.indeed.com.