Junior Support Manager jobs UK at 3 Sided Cube in Bournemouth, offering £25,000 per year with UK visa sponsorship.
Junior Support Manager jobs UK – 3 Sided Cube – Bournemouth – £25,000
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Junior Support Manager jobs UK – visa sponsorship
Job Details Junior Support Manager jobs UK
Employer: 3 Sided Cube
Exact location: Bournemouth BH2 5LP, Bournemouth, England
Salary: £25,000 p.a. / £25,000.00 per year
Working hours: Full Time; 2 days minimum in office; Hybrid remote
Job duties: Coordinate support efforts, assisting in responding to client concerns and managing expectations, building ties, communicating effectively, planning and monitoring, internal collaboration, monitoring and reporting, early identification of problems.
Requirements: Organised, personable and eager to advance in project coordination and client support; Great communication skills; Well-organised; Team Player; AI tools comfortable; Eager to learn; Open to criticism; Willing to ask questions if things are unclear; Eager to progress in a fast-paced setting; Reliable; Calm under pressure.
Experience: Experience in customer service, account management, operations or similar client facing jobs; can include internships, placements or junior roles in project or support; Experience in project management or support coordination (even at a junior level); Experience with technologies like Basecamp, Zendesk or comparable project management software; You have worked in a digital agency, tech company or digital delivery environment; Experience with paperwork and reporting to clients.
At 3 Sided Cube we design digital solutions that really make a difference, from life saving first aid apps to platforms that help people stay connected and confront climate change. Behind every successful product, there is a team of support staff ensuring everything runs smoothly, organising timetables, helping customers, and making sure our work continues to have real-world impact.
We are searching for a Junior Support Manager to join our support team to assist us deliver high quality, impacting goods to our customers. Maybe you’re new to project management or maybe you already have some experience working with clients. Either way this is a terrific opportunity to create a career in support, project coordination and digital delivery.
You’ll work directly with Support Managers and internal teams, supporting the smooth running of client support initiatives, while strengthening your coordination and client management skills from Day One. AI is baked into the way we work at Cube so you’ll be using AI tools to automate things like comms and support analysis, whilst you focus on the things AI is unable to do: understanding client needs, making judgement decisions on effect and priority and establishing trust via real care and attention. “It’s about critical thinking, asking the appropriate questions and helping teams support clients they can trust.”
What You Will Experience
As Junior Support Manager you will:
Coordinate support efforts
You will help to coordinate continuous support for our digital products. Task Tracking. Watching the time lines. Ensuring job is actually getting done.
Assisting in responding to client concerns and managing expectations, and helping with client updates and documentation.
Building ties
Building great ties with clients to inspire trust and confidence.
Communicating Effectively
Support client communication, provide regular updates on project status and support activity, written and verbal.
Planning and monitoring
Support the planning and monitoring of support project tasks, such as documenting schedules and exchanging essential information across teams.
Internal collaboration
Work closely with assist Managers, developers and other teams to assist delivery, ensuring that internal notes, feedback and tasks are collected and shared.
Monitoring and reporting
Assisting in maintaining accurate records of support activities and assisting in internal reporting on support performance and delivery.
Early identification of problems
Raising awareness of potential dangers and raising them constructively before they become problems.
Your Identity
You are organised, personable and eager to advance in project coordination and client support. You can hardly wait to see how digital delivery really works!
Key points:
service or delivery experience: Experience in customer service, account management, operations or similar client facing jobs; can include internships, placements or junior roles in project or support.
Great communication skills: Able to explain things effectively , listen actively and ask insightful questions.
Well-organised: Detail-oriented and capable of monitoring progress across a number of tasks and priorities.
Team Player: You love working with different teams and clients. You are happy to contribute thoughtfully to team discussions.
AI tools comfortable: willing and curious to integrate AI tools in your workflow.
Eager to learn Open to criticism Willing to ask questions if things are unclear Eager to progress in a fast-paced setting
Reliable: You keep your word, complete your work on time, and take ownership of your work.
Calm under pressure: You’re comfortable handling diverse requirements and priorities, and naturally think ahead about what could go wrong, not afraid to raise difficulties early.
3 Sided Cube is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive atmosphere where all employees may do their best job. Please let us know if you need reasonable alterations at any step of the recruitment process.
Salary: £25,000.00 per year
Advantages:
Additional holiday
Bereavement Leave of Absence
Company events
Retirement plan for company
Cycle to work plan
Free or reduced-price meals
Improved maternity leave
Generous paternity leave
Subsidised or free travel
Parking – Free
Health and well-being program
Volunteer hours paid
Referral Program.
Moving aid
Sick leave:
UK visa sponsorship
Work from home.
Work Location: Hybrid remote – Bournemouth BH2 5LP
