VISION FOR CARE LIMITED
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Overview: Sponsorship available.
To oversee our customer service staff, we are looking for a committed and skilled customer service manager. This position is crucial to guaranteeing that our clients receive outstanding assistance and service. Strong leadership abilities, great communication skills, and a desire to improve the customer experience are characteristics of the perfect candidate. Managing day-to-day operations, overseeing employees, and assessing client input to promote improvements are all part of the job description for a customer service manager.
Duties
- Oversee the day-to-day activities of the customer service division, making sure that the highest standards of service are upheld.
- Oversee and lead a group of customer service agents, offering direction and assistance to improve their output.
- Effectively communicate with clients to address problems and offer support promptly.
- Examine consumer reviews and service data to pinpoint problem areas and make the required adjustments.
- Provide training courses for employees to improve their problem-solving and customer interaction abilities.
- Create a supportive team atmosphere that promotes cooperation and ongoing development.
- Maintain adherence to corporate standards and procedures while providing outstanding customer service.
Qualifications
- Demonstrated expertise in managing customer service or a related job.
- Excellent leadership abilities with the capacity to inspire and oversee a multicultural workforce.
- Outstanding English communication skills; multilingualism, especially in Spanish, is a plus.
- The capacity to evaluate data and extract useful insights to enhance service provision.
- Adept in using tools and software for customer service.
strong organising abilities and meticulousness. - A dedication to delivering exceptional client experiences.
Disclaimer
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To apply for this job please visit www.glassdoor.co.uk.