Ninja Theory
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Location: You must be able to commute to our Cambridge studio, where you will be stationed. We provide relocation services in the event that you must move.
Junior to mid-level.
About us:
Part of Xbox Game Studios, Ninja Theory is a Cambridge, UK-based video game developer that has won five BAFTA awards. Collaboration, excellence, and quality are valued by our inclusive and varied staff. We work hard to uphold an inclusive culture that encourages intense concentration, respects originality, and fosters both professional and personal development.
We are dedicated to assembling the top expertise in the field to help us realise our mission, which is to create life-changing art with game-changing technology.
Our values are integrity, teamwork, and excellence.
Your role
Your role will be to assist our personnel, who are now divided between working from home and our Cambridge studio, as part of our small in-house IT team.
Providing customer-focused first-line help in a Windows environment will be your main duty as an IT technician. In a hybrid work environment, you will reply to customer enquiries, handle Tier 1 helpdesk tickets, and provide IT assistance to our development team. Deploying and maintaining PC hardware and software for employees and new hires will be a major responsibility of yours. Additionally, you will assist with maintaining our studio desktop environment, which includes PCs, printers, development devices, and AV equipment in meeting rooms.
In addition to being exposed to state-of-the-art networking, storage, and cloud infrastructure technologies, you will have the chance to participate in project work with the larger IT team.
Requirements
We think experience and competence don’t have to be mutually exclusive. Therefore, even if you believe you don’t fully satisfy the desired characteristics given below, we nevertheless encourage you to apply.
Your Ability: You will apply your expertise to give our development teams the resources they require to create game-changing technology and art. You’ll possess:
Essential:
- Proficiency in diagnosing and resolving PC hardware and software issues
- Technical understanding of PC hardware, including parts, assembly, and debugging
- Technical expertise in Windows 10/11, including setup, support, and installation
- understanding of the foundations of networking (LAN/WAN, VPN, Wireless, DNS, DHCP)
- A dedication to quality and an emphasis on customer service
- Outstanding organisational and problem-solving abilities with an emphasis on detail
- The capacity to manage several projects at once and adhere to deadlines
- Excellent written and verbal communication abilities
Desired:
Knowledge of M365 services and applications (Office suite, Teams, SharePoint, OneDrive)
Exposure to Azure services, such as cloud infrastructure, Intune, and Entra
Familiarity with IT service management and documentation technologies, such as Confluence and Atlassian Jira
Familiarity with AV technologies (streaming, conference rooms)
Your Experience:
A tech enthusiast with a love for customer service and a practical approach to problem-solving. Prior to this, you will have worked in an IT support setting.
Essential:
Knowledge of maintaining desktop software and hardware in a hybrid or Windows on-premises company setting
Desired:
Experience working with customers in a Tier 1 helpdesk
Advantages:
We provide a variety of advantages, such as but not restricted to:
- No set hours and a flexible work model
- 5 weeks of vacation time + one extra day for every year of service, for a total of 33 days annually, plus bank holidays
- Increased leave for family
- Bonus plan
- Wellbeing allowance per year
- Private health care, such as dental, optical, and medical coverage
- Career development and mentoring
- protection of income.
- Life Insurance
- Sponsorship of a visa and, if applicable, relocation aid.
Disclaimer
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To apply for this job please visit uk.linkedin.com.