Westmorland and Furness Council
Helpdesk Assistant role with UK sponsorship; support clients efficiently. Explore this opportunity today!
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Regarding this chance
We are looking to hire a Corporate Asset Team Helpdesk Assistant. The chosen applicant will have expertise working with a variety of stakeholders and will be aware of the criteria to provide the best possible customer service. Engaging customers and building users on frequently difficult maintenance issues requires strong people management and communication abilities. coordinating with contractors to guarantee that work is done safely, that safe working procedures are followed, and that high-quality work is consistently delivered. Closely collaborating with maintenance, building users, and facilities management to ensure that maintenance tasks are recorded and instructions are given for all assets.
Who are we trying to find?
We are seeking a seasoned customer service professional with expertise in:
- Give users of all council and approved external buildings access to telephone and electronic help desk services. to accept requests for all necessary maintenance and service work and be in charge of ranking them according to the previously established priority agreement.
- Support the reshaping and investment of the Corporate Portfolio in accordance with Corporate Strategies by providing advice and, where necessary, challenging non-compliant demands from all building users. (Reviews of Service and Area Planning.)
- coordinating with authorised contractors to place orders for the provision of all statutory testing, planned preventative, reactive, and agreed-upon maintenance. Communicate with designated Contract Administrators to guarantee that all properties are kept up to date in accordance with the most recent laws, rules, and guidelines.
Delivering excellent customer service and placing the needs of our clients at the centre of everything we do are the main goals of the position.
What we have to offer!
A competitive pension plan, increased annual leave, and additional benefits and discounts are just a few of the advantages that come with working for Westmorland and Furness Council. Please visit our Careers website to learn more about what Westmorland and Furness Council has to offer and about life here.
For qualified positions, Westmorland and Furness Council can now sponsor applications for a skilled worker visa. Please be aware that we are unable to ensure that all of our positions are eligible. For additional information on positions that might qualify, please check the government page at GOV.UK – Skilled Worker visa: qualifying occupations and codes.
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To apply for this job please visit recruitment.cumbria.gov.uk.